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[Customer Compass Implementation Case] Facility Brokerage

From introduction services to concierge. A case of differentiation from major capital through proposals that are close to the customer.

In a certain facility brokerage company, there has been a succession of entries by major capital into the introduction business in recent years, creating a need to provide more detailed responses and proposals to customers efficiently in order to differentiate themselves. As a result, we introduced our "Customer Compass." After the introduction, we significantly reduced facility search times, and the response time for each customer and the time spent visiting (researching) facilities improved. [After Introduction] ■ Significant reduction in facility search time ■ Reduced burden on veteran employees ■ Increased response time for each customer ■ Increased time spent visiting (researching) facilities ■ Increased referrals from customers *For more details, please refer to the PDF document or feel free to contact us.